With Kyrios Systems, reputation management is a breeze – their AI responds to customers directly and the system preemptively handles negative experiences to keep your review score high.
Ever since the star review system was standardized online, things have remained pretty stagnant in terms of innovation in the customer feedback department. We go on Google or Yelp, we check the rating - badabing, that's all the info you need. But, as a business, this can be frustrating; how can the complexities of your business be conveyed by such a simple system?
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Your customers deserve better than to be undermined by an overly simple star rating and a very limited review system, and so do you. That is why Kyrios Systems is introducing its AI-powered reputation management functionality onto its all-in-one business software platform!
Now, not only can you use their platform to manage your web presence, marketing campaigns, and social media channels, but you can also easily aggregate and manage your reviews as well!
Reviews have recently taken center stage as one of the most important components of online visibility; customers tend to trust unbiased reviews significantly more than company-created content, according to several studies. Businesses with higher review scores on Google tend to draw in measurably more business, for example, than local competition.
As Kyrios explains in their new announcement, though, star rating is not the only thing that matters when considering reviews. Customers also reported a desire to see a business engage with their customers, which is why Kyrios has implemented an AI-powered review follow-up system to respond to feedback automatically - and on a personal level.Kyrios Systems is announcing these features not only to help you track customer sentiment and implement improvements but also to help you build better customer relationships overall and increase the chances of a repeat sale. These features are perfect if you are a mid-sized local business looking to stand out from the competition - after all, over 95% of local customers are likely to look you up online before visiting you!
The Kyrios system will also collect customer data following a sale but, crucially, before that customer has left a review. As they explain, customers who have had negative experiences can then be contacted directly to rectify the situation before that experience ends up on the Google reviews page for all to see.
A spokesperson summarized the latest update as follows, “Kyrios has designed an innovative reputation management module that automates review requests, filters negative reviews, and promotes positive feedback across major platforms like Google and Facebook. Our intuitive platform is designed to empower your business and take your online reputation to the next level.”
These reputation management features join an expansive suite of other capabilities on the all-in-one Kyrios platform. All features are enabled in their basic subscription package; you can also request a free demo of the system at https://kyriossystems.com/reputation-management
