Professional debt recovery company, Revco Solutions, emphasizes using empathy when collecting on healthcare debts. Medical debt is not a debt of choice, so the method of collection must always take that into consideration.
We are Revco Solutions, a professional debt recovery company headquartered in Durham, NC, with additional locations in Florida, Michigan, Pennsylvania and Ohio. We have a new article ready to read entitled “3 Collection Tips Unique To The Healthcare Industry,” which sheds light on the most important aspects of debt collection for healthcare companies.
Healthcare professionals trying to collect debt and other interested individuals can view the full article at https://revcosolutions.com/3-collections-tips-unique-to-the-healthcare-industry/
Collecting payment from people who fall behind on their bills is generally the same across most industries. But healthcare collection is a little bit different because of the reason people are seeking that service. Someone might carelessly run up credit card debt for things they don’t need, but no one asks to get sick or go to the hospital. Most of us spend a lot of time trying to avoid it!
We know that medical debt is not a debt of choice, and we empathize with people in this situation, but hospitals and doctor’s offices have to operate and keep payments coming. So here is a tip for handling collection in healthcare.
Empathize and provide an exceptional patient experience. You likely didn’t get into the business of healthcare to collect money. Your goal is to help people, even if that means helping them to establish a payment plan or to resolve their financial obligation for the care they have received. Hold on to that empathy, and assume patients want to pay.
Beyond empathizing with them, the key to establishing a connection and providing a great experience is simply to listen to the patient. More often than not, people just want to share their situation. Give them a platform to be heard, and use the information they provide along the way to assist in resolving their obligation.
Our Senior Director of Sales & Marketing, Fred Graessle, had this to say:
"Debt collection is a sensitive business, especially when it comes to outstanding medical bills. It's typically not a debt of choice, and that is an important distinction when attempting to collect. We strive to share our Positive Collections Approach, not only on behalf of our clients but with other industry and healthcare organizations to help improve the patient experience and the healthcare organization's bottom line for anyone in this situation."
Revco Solutions welcomes your comments and questions in relation to the article. We are intent on helping to provide companies with useful information about debt recovery and your feedback helps us identify topics to cover.
If you have a specific question about a past, present, or future article, you can contact Revco Solutions on our website by clicking the link above or by calling 855-202-0113.
