Black Book Market Research has launched a new report on the future of digital healthcare and tech support. The team behind the findings explain that respondents want vendor success above all else.
Are you a medical practitioner or part of a healthcare IT support team? What changes do you want to see within the digital health industry? Are you aware what the future might look like? If you want to know more about the advantages of high-quality digital tech support, this is the report for you!
A report on the future of healthcare tech support in the digital age has been launched by industry research group Black Book Market Research. The report findings explore the idea that, as you may be aware, healthcare software support is on the verge of change as technologies continue to develop and telemedicine grows in popularity.
You can read the report in full at https://blackbookmarketresearch.newswire.com/news/the-future-of-healthcare-tech-support-black-book-research-releases-21058049
The newly launched report explains healthcare technologies are evolving and improving all the time. The researchers say these changes have the potential to shape the very nature of what you can expect from client services and tech support are within the healthcare industry. You are invited to follow the company on Twitter for regular updates at https://twitter.com/blackbookpolls.
As you may be aware, demand for changes and technology advances are nothing new. The report cites the fact that eighty-four percent of non-IT workers such as yourself and your colleagues want better technical service and basic software account support from current vendors.
One of the key findings from the research is that many senior IT respondents are not seeking a system replacement in the short term (the coming year). You may share the same view as the majority of people surveyed, who will not buy more from their current vendors if their competitors offer a better experience from technology acquisitions.
In addition, you may feel the same way as just over half of respondents who said they will be prepared to pay more for a greater technology support experience from their vendors if it leads to better clinician productivity via healthcare delivery and enhances healthcare consumer experiences. This is particularly true if it will improve the bottom line, which is never far from your mind when you are a healthcare professional working to a tight budget.
The advantages of more reliable and better healthcare technology include increased client retention and profits for your practice or organization. The report highlights nearly all respondents said the effectiveness and efficiency of a vendor’s current technical support on owned products has the potential to influence their decision-making positively or negatively on additional purchases from that specific vendor.
A company spokesperson said: “What the findings from the report illustrate is the fact that vendors need to add real value through proven forward-thinking customer service. This is the only way to guarantee vendor success as opposed to selling flashy bells and whistles to hide past issues.”
You can find out more the links provided! Alternatively, you can view the company LinkedIn page at https://www.linkedin.com/company/blackbookmarketresearchllc.
