Searching for the best moving companies to help you with your state-to-state move from Charlotte? Check out the new guide to finding movers that offer great customer service from Movers.com.
When hiring a company to help you with your move, customer service is a key factor in making sure everything goes to plan. To help you find the best moving company for your needs, the new guide from Movers.com offers several tips that can help you learn more about a company’s approach to customer service before engaging them.
To learn more, check out the complete guide to finding movers with great customer service.
“The quality of a moving company's customer service should be a determining factor when hiring them,” explains the new guide. “To find out if a potential mover has a great customer-centric approach or not, ask about their policies regarding all aspects of the move.”
When evaluating the customer service of a potential moving company, the guide suggests starting by reading reviews from previous customers - and filtering out those with a high number of negative reviews.
After reading the reviews, the guide recommends you start contacting companies to ask if they offer in-house assessments when generating quotes. This is because companies that only offer phone-based estimates often provide low and inaccurate quotes before increasing the final cost on the day of the move.
By contrast, in-house assessments typically result in more realistic quotes and provide an opportunity for you to gauge the company’s professionalism in person.
Furthermore, the guide explains that any moving company with great customer service should be willing to provide you with a booklet titled ‘Your Rights and Responsibilities When You Move’ from the Federal Motor Carrier Safety Administration.
They should also provide you with a bill of lading that formalizes the terms and conditions of your agreement alongside a comprehensive inventory list.
Finally, the guide outlines several questions to ask a potential moving company that can indicate whether their moving approach is customer-centric. For instance, you are advised to ask about the company’s claims process in the event of damage to your belongings during the move as well as asking about the company’s safety procedures.
“Once you have gathered all the information you need about each potential moving company's policies, you can make a more educated decision and find a mover focused on pleasing its customers,” says the guide. “If a moving company doesn't seem to have a good customer-centric approach, keep looking for a mover until you find one that does.”
Free moving company quotes are available for Charlotte residents at https://www.movers.com/moving-companies/nc-north-carolina/charlotte/cheap-movers.html where you can also learn more about the moving services available in your area.
