With the webchat widget from Kyrios Systems, you can easily automate a large portion of your customer service workflow, 24/7!
No, seriously - is it? Did anyone check? It seems like 5 years ago, AI was relegated to the realm of science fiction, and yet here we are in 2024 thinking about how it can help us run our businesses more effectively. I suppose we should count ourselves lucky that our robot counterparts are able and willing to handle all the work that we don't want to do - at least, for now!
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Let's be realistic, though - AI is not going to take over the world any time soon, and until it does, it can be used to help out in a wide variety of business-related contexts.
One such situation is in the realm of customer service. Think about it: how much of your team's time is wasted in the service of extremely basic customer requests? Imagine how much more efficiently your time could be spent if you could devote your energy to pursuing leads, connecting with core clients, and directing meaningful conversations around your brand and products.
That is exactly what the developers at Kyrios Systems thought as well when they designed their all-in-one business management platform - featuring fully automated webchat capabilities that could completely eliminate the menial - leaving you only with the meaningful!
Kyrios has created their webchat system in response to growing customer demands for 24/7 live support. In fact, a survey seen by Help Scout found that nearly half of all customers would rate companies without always-on live support lower on average than those that had it, even if live support was available during normal business hours.
To respond to that need, Kyrios' system arrives with a fully functional AI assistant, capable of handling basic inquiries at all hours of the day, 7 days a week, without the need for direct human input. More complicated tasks can be deferred to the broader Kyrios ecosystem and can be completed as part of an automated workflow or handled directly by your team.
Picture this: a visitor stumbles upon your pricing page, confused by a specific feature. With a webchat widget, they can fire off a quick question and get an immediate answer, turning confusion into conversion. No more waiting days for email replies or enduring phone call purgatory!
The webchat widget is also integrated into the Kyrios Systems combined inbox, a core functionality of the platform capable of handling all business communications from a single digital home base. In addition to receiving webchat requests, the inbox is compatible with Google’s suite of products, Facebook, email, SMS, Instagram, and more.
As a component of the larger Kyrios ecosystem, these webchat features are intended to help your team collect relevant feedback regarding essential customer service functions. As your customers query the chatbot, common pain points can be easily identified and used to apply improvements to your company’s overall customer service experience.
Overall, the Kyrios Systems platform can take the role of your CRM, your analytics platform, your communications systems, and more - all available under a single subscription. If you are interested in the webchat widget or any of the other features available through the Kyrios Systems platform, you can view package information at https://kyriossystems.com/webchat
